Extremely Disappointed with OUTsurance's Claims Handling

This doesn't even desirve a 1 star rating. I would have liked to put a - star rating.

I’ve been a loyal OUTsurance client since purchasing my first car, but after my recent experience, I’m seriously reconsidering my relationship with them.

I submitted a claim for pothole damage to all four of my car's rims, which occurred over time. One rim and tire are severely damaged and need to be replaced. OUTsurance, however, has chosen to only cover one rim and tire, stating that I must submit a separate claim for each rim — which makes no sense given that the damage is part of the same ongoing issue. Instead of assisting me fairly, they pushed me through to the cancellations department, showing they’d rather lose a long-term customer than resolve a legitimate complaint.

This isn't the first time I've been disappointed. In a previous claim, OUTsurance instructed the panel beaters to super glue a broken headlight bracket instead of replacing it. Only after a drawn-out battle did they finally agree to replace the headlights properly.

It’s frustrating and disheartening to receive this kind of service after years of loyalty. I expected better from OUTsurance.