1 reviews | Active since Feb 2026
Extremely disappointed with OUTsurance Pet Medical Aid
I am deeply unhappy with my experience on OUTsurance’s pet medical aid.
Over the past two years, my premium has almost tripled, with no clear justification. What makes this even more frustrating is the completely contradictory information I’ve received from the company.
I was initially told that I am allowed unlimited vet visits, only to later be informed that my premium doubled because I took my pet to the vet three times in one year. That directly contradicts what “unlimited visits” implies and feels misleading.
To make matters worse, I was also told that a R700 vet bill would not be paid, despite the fact that my monthly premium is now higher than that amount (R840). It is extremely disheartening to pay such high premiums and then still be denied reimbur*****t for a relatively small and legitimate veterinary expense.
The lack of transparency around how premiums are calculated, combined with inconsistent explanations and rejected claims, has left me feeling misled and let down.
As a customer who took out pet medical aid for peace of mind, I expected support when my pet needed care – not sudden premium hikes and declined claims. Based on my experience, I cannot recommend this service to other pet owners.
Further to our initial response to your review, we received feedback from our client care manager, confirming she contacted you.
Your concerns were discussed. The number of claims you submitted within the last year, led to the steep annual increase. She also discussed our rating principles in general. We are very sorry that you feel our feedback was not factual, contradictory and that you still feel misled. This was never our intention. Your policy is cancelled as per your request.
Regards
The OUTsurance Team
Further to our initial response to your review, we received feedback from our client care manager, confirming she contacted you.
Your concerns were discussed. The number of claims you submitted within the last year, led to the steep annual increase. She also discussed our rating principles in general. We are very sorry that you feel our feedback was not factual, contradictory and that you still feel misled. This was never our intention. Your policy is cancelled as per your request.
Regards
The OUTsurance Team