Extremely Disappointed

I'm extremely disappointed with OUTsurance’s poor service and the level of incompetency of their service provider. My car was hit by a hailstorm on the 10th of November 2024, I summitted my claim which was approved, and I was instructed to take my car to their service provider Easy Beat Panel Beaters in PTA North. My car was returned on the 29th of the same month and that was the start of my horrible experience which led to me returning the car back to their service provider 3 times already. Firstly, it was the malfunctioning driver’s seatbelt, secondly it was the passenger window making funny noises when I open it and thirdly it's an issue with rain water getting stuck in both doors on the left side which they had assured me that it was sorted but the issue is persisting. I now must ensure that my car is under cover whenever it rains because water is accumulating in both doors on the left side and lastly the paint on the bonnet is changing colour and they told me to get a quotation from the same Panel beater and submit it to them, which I did and that was the last time I heard from them. This are issues I never had before. I've lodged a complaint with OUTsurance on numerous occasions, I've been sending emails and making follow up calls to their client liaison department, but no one seems to be willing to assist me but they're happily debiting my account every month. Your service to black clients is APPALLING.