MS
MBONGISENI S
1 reviews | Active since Nov 2021
20 Feb 2025, 18:42
EXTREMELY BAD SERVICE:
"I'm extremely disappointed with the service I received from this insurance company, particularly from NOSIPH0 MAPHANGA. Dealing with 3rd party claims seems to be beyond her capabilities.
My experience was marred by unprofessional behavior, including raised voices and a demeanor that suggested personal issues. Furthermore, her lack of knowledge regarding the South African Road Traffic Act was alarming.
Unfortunately, my experience suggests that this insurance company prioritizes saving money over providing fair and just resolutions, even when their client is at fault. This approach can lead to unjust outcomes for third-party claimants."
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
25 Feb 2025, 13:34Good day Mbongiseni,
Thank you for bringing this to our attention.
Our legal manager, Thelma, has apologised for your experience and advised you that she would address the lapse in service accordingly.
We base our decision on case law and information at our disposal. Thelma advised you that she would review the merits of the claim and revert with feedback.
Once again, apologies for your experience with us.
Regards,
The OUTsurance Team
Thank you for bringing this to our attention.
Our legal manager, Thelma, has apologised for your experience and advised you that she would address the lapse in service accordingly.
We base our decision on case law and information at our disposal. Thelma advised you that she would review the merits of the claim and revert with feedback.
Once again, apologies for your experience with us.
Regards,
The OUTsurance Team
OUTsurance's reply25 Feb 2025, 13:34
Official
Good day Mbongiseni,
Thank you for bringing this to our attention.
Our legal manager, Thelma, has apologised for your experience and advised you that she would address the lapse in service accordingly.
We base our decision on case law and information at our disposal. Thelma advised you that she would review the merits of the claim and revert with feedback.
Once again, apologies for your experience with us.
Regards,
The OUTsurance Team
Thank you for bringing this to our attention.
Our legal manager, Thelma, has apologised for your experience and advised you that she would address the lapse in service accordingly.
We base our decision on case law and information at our disposal. Thelma advised you that she would review the merits of the claim and revert with feedback.
Once again, apologies for your experience with us.
Regards,
The OUTsurance Team
MS
MBONGISENI S's updateReviewer Update
03 Mar 2025, 10:32 The matter was escalated without resolution, as OUTsurance stated they do not adhere to Section 320(3) of the National Road Traffic Act (No. 93 of 1996), which specifies that vehicles inside a traffic circle have the right of way over those entering. They claim to base their decisions on the K53 driving principles, however, the K53 rules clearly state that "you must always yield to vehicles approaching from the right, even if you were already there." It seems that OUTsurance may prioritize cost-saving over fair claim handling, particularly in third-party claims. Based on this experience, I would not recommend this company due to their unprofessional approach and staff.
MS
MBONGISENI S's update03 Mar 2025, 10:32
Reviewer Update
The matter was escalated without resolution, as OUTsurance stated they do not adhere to Section 320(3) of the National Road Traffic Act (No. 93 of 1996), which specifies that vehicles inside a traffic circle have the right of way over those entering. They claim to base their decisions on the K53 driving principles, however, the K53 rules clearly state that "you must always yield to vehicles approaching from the right, even if you were already there." It seems that OUTsurance may prioritize cost-saving over fair claim handling, particularly in third-party claims. Based on this experience, I would not recommend this company due to their unprofessional approach and staff.