EXTREME RUDENESS AND BAD ATTITUDE WHEN CANCELLING A POLICY

I called into Outsurance on 24/01/2018 to cancel my policy because I got a cheaper premium elsewhere. I was transferred to a lady named Yolandi, who was not only rude but has a bad attitude, She tried to sell me a lower policy premium, which I queried, as to why my premium is suddenly coming down when I want to cancel, which she could not properly answer. then she was FORCING me to listen to her bad mouth my new service provider of which I told her, I'm not interested in hearing and would like to just cancel as I'm at work and don't have time to spend on the phone. I asked for someone else to assist me and she refused, claiming she was the only person to do that, and she basically questioned and insulted my intelligence on choosing to cancel Outsurance and move, asking me "how an educated professional like me can make such a bad decision". Sies Outsurance, clearly your "educated" stuff needs to learn telephone etiquette and respect of customers, even if I can want to come back one day, I'll always remember the "delightful" Yolandi, who is now to me a representative of your brand.