GP
Gert P

1 reviews | Active since Apr 2017

28 Nov 2023, 09:04

Exposing Outsurances unetical business practices

I Have had it with the absolute uselessness of Outsurance and it's one-sided insurance policies, I have consulted with numerous departments and it seems like all are shying away from the fact that they have absolutely no intention to honor legitimate claims and provide a solution within an executable and practical time frame. It should be known by all that Outsurance will look for any and all avenues to dodge their responsibilities. They will look for any technicality to not settle the claim and if the claim is found to be legitimate, they will use any and all delay tactics to frustrate the client to the point where there is no other option but for the client to just repairs the damages at his or her own costs.

After after consulting with the claims and customer retention departments for a week now, I get a mail, this morning including a new policy schedule indicating a reduction in my vehicle insurance premium. THIS ISSUE WAS WITH MY HOUSE CONTENT! and had nothing to do with my vehicle? This is not what I asked them to do and yet more proof that they will try and cover they responsibilities by yet another avenue but not attend to a customer's actual claim, if they cannot attend to the legitimate claims in an expectable and practical time frame, I want to move away from Outsurance and cancel this useless policy. Like I have already done with my business insurance, motorcycle insurance, out and about insurance. WHEN WILL OUTSURANCE LEARN ! that ignoring a client will most definitely result in frustration and eventually separation (I would prefer to use expletives at this point but never stoop that low as the Outsurance level). But then again this is another of Outsurances ********* business practices, collect insurance premiums, never settle a claim and when the client eventually gets to the point of deciding to GET OUT! and move to a proper insurer Outsurance keeps the out bonus as well. So all and all a one-sided win situation for Outsurance.

Now go make another advert using idiots that is too stupid to know any better as adverts is the only thing Outsurance is any good at and GET OUT!!!!!!!.

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Replies (1)
OUTsurance
OUTsurance's reply05 Dec 2023, 10:26
Official
Good afternoon Gert,

Since receiving your complaint, our claims manager Slindile contacted you to adress your concerns.

We agree that your claim could have been handled better and the service transgressions have been adressed internally.

We have since assisted in finalising your claim and are sorry for the inconvenience caused.

Regards,
The OUTsurance Team