NE
Nabeela E
1 reviews | Active since Mar 2022
03 Mar 2022, 11:54
Exploitation of customers
I am very dissatisfied with Outsurance. My premium was put up by 30% without any prior notification. According to my knowledge, a car looses value every year and thus the premium should decrease or remain the same. I intend on switching to another insurance company.
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OUTsurance's replyOfficial
14 Mar 2022, 16:44Good afternoon Nabeela,
Further to our private reply on receipt of your complaint, we can confirm that our facility review manager Mandilakhe has been in contact with you.
He explained the rerate and reasons for this.
He also explained the benefits of the app and our smart drive discount that you could qualify for.
We understand that a premium increase is never welcome and are glad that we could provide you with a detailed explanation.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that our facility review manager Mandilakhe has been in contact with you.
He explained the rerate and reasons for this.
He also explained the benefits of the app and our smart drive discount that you could qualify for.
We understand that a premium increase is never welcome and are glad that we could provide you with a detailed explanation.
Regards,
OUTsurance
OUTsurance's reply14 Mar 2022, 16:44
Official
Good afternoon Nabeela,
Further to our private reply on receipt of your complaint, we can confirm that our facility review manager Mandilakhe has been in contact with you.
He explained the rerate and reasons for this.
He also explained the benefits of the app and our smart drive discount that you could qualify for.
We understand that a premium increase is never welcome and are glad that we could provide you with a detailed explanation.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that our facility review manager Mandilakhe has been in contact with you.
He explained the rerate and reasons for this.
He also explained the benefits of the app and our smart drive discount that you could qualify for.
We understand that a premium increase is never welcome and are glad that we could provide you with a detailed explanation.
Regards,
OUTsurance