AA
Ashraff A
1 reviews | Active since Dec 2017
28 Feb 2024, 19:26
Explode my brains. Who what where i dont know anymore
1stly i am not sure how many stars to rate this company! Bearing in mind that my car is currently covered by them and haven't put in a claim with no need to what's disturbing is, THIS my car policy was changed from being on my father's name to mine like 2 or 3 years ago with changes to my new cell number etc. This year January i get an email stating that its been a pleasure having me with them for so long and no claims etc etc. When i tried to open my policy and eventually did, it IS STILL ON MY DAD'S NAME AND all the old information. I DON'T KNOW WHERE I AM RIGHT NOW. GOD FORBID SHOULD ANYTHING HAPPEN
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Replies (2)AA
Ashraff A's updateReviewer Update
01 Mar 2024, 11:42I am so grateful for the reply and response from outsurance. They have contacted me with regards to my review and acted immediately to rectify the necessary changes. Mr Hendry Shongwe (manager) was sincerely apologetic and thanked me for being with them an uninterrupted client over 4 years. He was grateful to me for being with them so long, no claims put through, full premiums paid up etc that he has corrected my policy and even reduced my premium.
Thank you outsurance for the exquisite response and work done on rectifying all the errors.
Thank you outsurance for the exquisite response and work done on rectifying all the errors.
AA
Ashraff A's update01 Mar 2024, 11:42
Reviewer Update
I am so grateful for the reply and response from outsurance. They have contacted me with regards to my review and acted immediately to rectify the necessary changes. Mr Hendry Shongwe (manager) was sincerely apologetic and thanked me for being with them an uninterrupted client over 4 years. He was grateful to me for being with them so long, no claims put through, full premiums paid up etc that he has corrected my policy and even reduced my premium.
Thank you outsurance for the exquisite response and work done on rectifying all the errors.
Thank you outsurance for the exquisite response and work done on rectifying all the errors.
OUTsurance's replyOfficial
07 Mar 2024, 12:44Good day Ashraff,
Thank you for your further feedback.
We are pleased to hear that Henry, client services manager, resolved the matter and that you are a satisfied client.
Thanks for accepting our sincere apologies.
Regards,
The OUTsurance Team
Thank you for your further feedback.
We are pleased to hear that Henry, client services manager, resolved the matter and that you are a satisfied client.
Thanks for accepting our sincere apologies.
Regards,
The OUTsurance Team
OUTsurance's reply07 Mar 2024, 12:44
Official
Good day Ashraff,
Thank you for your further feedback.
We are pleased to hear that Henry, client services manager, resolved the matter and that you are a satisfied client.
Thanks for accepting our sincere apologies.
Regards,
The OUTsurance Team
Thank you for your further feedback.
We are pleased to hear that Henry, client services manager, resolved the matter and that you are a satisfied client.
Thanks for accepting our sincere apologies.
Regards,
The OUTsurance Team