TK
Thulisile K
1 reviews | Active since Nov 2025
31 Mar 2026, 08:22
Expensive and misleading
Joined outsurance a year ago. Had a minor accident and claimed . They then increased my premium by a staggering 40% , citing factors such as the value of my car and costs of parts . I informed the consultant that the value of my car has depreciated , then they said ...NO theres many factors they considered ! I then canceled the policy and suddenly they wanted to offer to review the Premium ! Outsurance clearly baits new customers with cheaper premiums and then increase your premium a year later .
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OUTsurance's replyOfficial
31 Mar 2026, 09:12Good day Thulisile,
Thank you for your feedback. Sorry to hear about your substantial premium increase.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
We understand that increases are never ideal and are sorry that this led to you cancelling your policy.
Regards,
The OUTsurance Team
Thank you for your feedback. Sorry to hear about your substantial premium increase.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
- Claims history
- Inflation-related cost increases
- Underwriting changes
- Market trends
We understand that increases are never ideal and are sorry that this led to you cancelling your policy.
Regards,
The OUTsurance Team
OUTsurance's reply31 Mar 2026, 09:12
Official
Good day Thulisile,
Thank you for your feedback. Sorry to hear about your substantial premium increase.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
We understand that increases are never ideal and are sorry that this led to you cancelling your policy.
Regards,
The OUTsurance Team
Thank you for your feedback. Sorry to hear about your substantial premium increase.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
- Claims history
- Inflation-related cost increases
- Underwriting changes
- Market trends
We understand that increases are never ideal and are sorry that this led to you cancelling your policy.
Regards,
The OUTsurance Team