Expect no cover from Outsurance. Worst service ever
I have had one of the worst possible service from Outsurance and will be lobying everyone I know to not make use of this terrible company. last year October my car was bumped by an old man who accidentally reversed into me. We lodged a third party claim with outsurance and they either come back asking for the same things every 6 weeks or completely ignore your enquiry. I am currently working with my Legal team to recover the damages directly from the man who bumped me, however, its disheartening as he is an old person who should have had insurance cover had he not been with Outsurance. Definitely not going to use them and will be cancelling my MiWay policies as well as they are affiliated.
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Replies (2)'s updateReviewer Update
11 May 2021, 11:17The Outsurance complaints team responded within an hour of my review and within 3 hours they had managed to get a qoutation to repair my car. At this point I don't know if its the company that is terrible or if the Claims Representative who handled my case was just lazy and ***********. The issue is resolved though.
's update11 May 2021, 11:17
Reviewer Update
The Outsurance complaints team responded within an hour of my review and within 3 hours they had managed to get a qoutation to repair my car. At this point I don't know if its the company that is terrible or if the Claims Representative who handled my case was just lazy and ***********. The issue is resolved though.
OUTsurance's replyOfficial
11 May 2021, 16:15Good afternoon Tariro
Thank you for brining this matter to our attention and for your further response.
Following receipt of your complaint, we immediately escalated the matter to our claims manager Lebogang. Lebogang has since been in contact with you to discuss your concerns in detail. He further advised the process going forward and he will ensure that you are provided with timely updates.
Thank you for allowing us the opportunity to address your concerns. We apologise for the poor experience.
Regards
OUTsurance
Thank you for brining this matter to our attention and for your further response.
Following receipt of your complaint, we immediately escalated the matter to our claims manager Lebogang. Lebogang has since been in contact with you to discuss your concerns in detail. He further advised the process going forward and he will ensure that you are provided with timely updates.
Thank you for allowing us the opportunity to address your concerns. We apologise for the poor experience.
Regards
OUTsurance
OUTsurance's reply11 May 2021, 16:15
Official
Good afternoon Tariro
Thank you for brining this matter to our attention and for your further response.
Following receipt of your complaint, we immediately escalated the matter to our claims manager Lebogang. Lebogang has since been in contact with you to discuss your concerns in detail. He further advised the process going forward and he will ensure that you are provided with timely updates.
Thank you for allowing us the opportunity to address your concerns. We apologise for the poor experience.
Regards
OUTsurance
Thank you for brining this matter to our attention and for your further response.
Following receipt of your complaint, we immediately escalated the matter to our claims manager Lebogang. Lebogang has since been in contact with you to discuss your concerns in detail. He further advised the process going forward and he will ensure that you are provided with timely updates.
Thank you for allowing us the opportunity to address your concerns. We apologise for the poor experience.
Regards
OUTsurance