MZ
Malora Z

1 reviews | Active since Oct 2016

21 Dec 2020, 11:51

Expect intense frustration when canceling any policy

Canceling ones policy with a legitimate reason should not result in an incredulously frustrating almost painful conversations. That was literally one of the most unpleasant experiences I've had this year, and it's been a bad year to boot. Thanks for leaving a really bitter taste Outsurance, I'll not be back.

0
Replies (1)
OUTsurance
OUTsurance's reply22 Dec 2020, 12:51
Official
Hello Malora

We thank you for your feedback and allowing us the opportunity to discuss our internal processes.

Our client care manager contacted you with an apology for the service frustration you experienced. 

Regards
OUTsurance