HF
Helen F
1 reviews | Active since Jun 2014
22 Aug 2019, 21:53
Exemplary Service
I submitted a claim against my household contents policy for a burglary on Saturday 3 August. I phoned in the claim and had excellent service from Hlolan (Dixie) Mangena. She mailed me the claim form and I submitted it over the weekend. First thing on Monday morning she phoned me to clarify certain things. She remained in constant contact with me throughout the process, and by Wednesday 14th August my claim had been finalised and I had been paid out and the items to be replaced has arrived at my home. Bearing in mind that Friday 9th August was a public holiday. I consider the service I received as exemplary.
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OUTsurance's replyOfficial
23 Aug 2019, 15:53Thank you so much for your kind words of praise for Dixie. We are pleased that your experience was a good one.
Regards,
OUTsurance
Regards,
OUTsurance
OUTsurance's reply23 Aug 2019, 15:53
Official
Thank you so much for your kind words of praise for Dixie. We are pleased that your experience was a good one.
Regards,
OUTsurance
Regards,
OUTsurance
HF
Helen F's updateReviewer Update
23 Aug 2019, 21:14I would also like to commend Jean of the Customer Service Department. I contacted him because I had been charged an excess, though I am 70 and retired. He clearly explained the procedure to me, and, on my saying that I had not been informed of the need to specify this on my schedule, he escalated the matter. He kept in contact with me daily, and the matter has now been resolved to my utmost satisfaction. Once again, exceptional service.
HF
Helen F's update23 Aug 2019, 21:14
Reviewer Update
I would also like to commend Jean of the Customer Service Department. I contacted him because I had been charged an excess, though I am 70 and retired. He clearly explained the procedure to me, and, on my saying that I had not been informed of the need to specify this on my schedule, he escalated the matter. He kept in contact with me daily, and the matter has now been resolved to my utmost satisfaction. Once again, exceptional service.