MW
Madeleine W
1 reviews | Active since Mar 2012
09 Jun 2020, 10:38
Excess paid, damages fixed, excess not being recovered .....
We were involved in a vehicle accident during November 2019. The excess of R9200 was paid and the repairs were carried out during February 2020. I have written Outsurance to ask what action is being taken to try and recover the excess amount I have paid but have received NO FEEDBACK to date. It has now been 4 months without a SINGLE response. The service is really very poor and I demand some feedback URGENTLY.
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OUTsurance's replyOfficial
09 Jun 2020, 14:30Hello Madeleine
We cannot blame you for being very despondent about the service experience and thank you for letting us know.
Our legal recoveries claims manager, Gerrard contacted you with an apology and provided you with an update on the recovery which was sadly not done at the time.
We already received an admission of guilt from the other party in February. We have not received any funds form the other party, but matter is still with our firm of attorneys who are pursuing the matter.
Thank you for accepting our apologies as well as your understanding.
Regards
OUTsurance
We cannot blame you for being very despondent about the service experience and thank you for letting us know.
Our legal recoveries claims manager, Gerrard contacted you with an apology and provided you with an update on the recovery which was sadly not done at the time.
We already received an admission of guilt from the other party in February. We have not received any funds form the other party, but matter is still with our firm of attorneys who are pursuing the matter.
Thank you for accepting our apologies as well as your understanding.
Regards
OUTsurance
OUTsurance's reply09 Jun 2020, 14:30
Official
Hello Madeleine
We cannot blame you for being very despondent about the service experience and thank you for letting us know.
Our legal recoveries claims manager, Gerrard contacted you with an apology and provided you with an update on the recovery which was sadly not done at the time.
We already received an admission of guilt from the other party in February. We have not received any funds form the other party, but matter is still with our firm of attorneys who are pursuing the matter.
Thank you for accepting our apologies as well as your understanding.
Regards
OUTsurance
We cannot blame you for being very despondent about the service experience and thank you for letting us know.
Our legal recoveries claims manager, Gerrard contacted you with an apology and provided you with an update on the recovery which was sadly not done at the time.
We already received an admission of guilt from the other party in February. We have not received any funds form the other party, but matter is still with our firm of attorneys who are pursuing the matter.
Thank you for accepting our apologies as well as your understanding.
Regards
OUTsurance