JP
Joachim P
1 reviews | Active since Jun 2016
03 Aug 2022, 11:09
Excess of R4500 fo a R3500 claim
Shocking! Submitted a claim with outsurance for a TV that can be replaced for R3500, excess amount is R4500. That is totally ridiculous, then was advised instead buy the TV myself then I would not loose my OUT Bonus? I am paying R500 a month for household content but when the claim comes I am faced with this type of service. I would rather cancel this policy and buy my TV in 6 months. This is really disappointing!
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OUTsurance's replyOfficial
10 Aug 2022, 14:53Good afternoon Joachim,
Further to our private reply after receiving your complaint we can confirm that our claims manager Brigette was unsuccessful in her attempts to contact you.
She has subsequently sent you an email.
Please let us know of a time and date convenient for you and we will call you then.
Regards,
OUTsurance
Further to our private reply after receiving your complaint we can confirm that our claims manager Brigette was unsuccessful in her attempts to contact you.
She has subsequently sent you an email.
Please let us know of a time and date convenient for you and we will call you then.
Regards,
OUTsurance
OUTsurance's reply10 Aug 2022, 14:53
Official
Good afternoon Joachim,
Further to our private reply after receiving your complaint we can confirm that our claims manager Brigette was unsuccessful in her attempts to contact you.
She has subsequently sent you an email.
Please let us know of a time and date convenient for you and we will call you then.
Regards,
OUTsurance
Further to our private reply after receiving your complaint we can confirm that our claims manager Brigette was unsuccessful in her attempts to contact you.
She has subsequently sent you an email.
Please let us know of a time and date convenient for you and we will call you then.
Regards,
OUTsurance