EXCESS DISPUTE

ON THE 20/05/2015 AT 16H00 WHILE DRIVING, ANOTHER DRIVER RODE INTO THE REAR OF MY CAR AND DAMAGED THE LEFT REAR BUMPER OF MY BLUE TAZZ, HE THEN ASSURED ME THAT HE IS INSURED WITH BUDGET INSURANCE AND WILL ENSURE THAT THE CLAIM IS PAID OUT. THE ACCIDENT WAS THEN REPORTED TO THE POLICE AND TO OUTSURANCE ON THE SAME DAY. I WAS THEN ADVISED BY AN OUTSURANCE CONSULTANT SANDILE NDLOVU VIA EMAIL THAT I NEEDED TO PAY THE EXCESS OF R2900.00 BEFORE THEY HAVE THE CAR FIXED. HE SENT ME AN EMAIL, BUT I REP**** THAT I COULD NOT AFFORD THAT AMOUNT AND THAT THEY HAD TO CLAIM THE R2900.00 FROM THE OTHER DRIVERS INSURANCE BECAUSE I NEVER CAUSED THE ACCIDENT. I THEN REPORTED THE MATTER TO THE OMBUDSMAN BECAUSE I NEED MY CAR URGENTLY AS IT IS MY ONLY MEANS OF TRANSPORT.