BE
Benita E
1 reviews | Active since Aug 2019
23 Dec 2020, 22:50
Excess
In 2019 I have changed the cover on my vehicle from comprehensive to essential instead of cancelling the policy, due the fact that I had no income and did not use my car as much as before. Yesterday I have requested a quote to change back to comprehensive but to my surprise the excess payment was over R4000 which was R1300/1400 prior to the change.I informed the consultant regarding this matter and his response was that he feeds the info to the system and cannot change it... What a disgrace... Very much disappointed.
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OUTsurance's replyOfficial
29 Dec 2020, 12:50Good afternoon Benita Following our private reply to you, we escalated the matter to our client care management team for urgent assistance. Our client care manager has since been in contact with you to address your concerns. He further explained how our premiums are calculated and the impact that this will have on your excess.We apologise for the frustration that this experience has caused. RegardsOUTsurance
OUTsurance's reply29 Dec 2020, 12:50
Official
Good afternoon Benita Following our private reply to you, we escalated the matter to our client care management team for urgent assistance. Our client care manager has since been in contact with you to address your concerns. He further explained how our premiums are calculated and the impact that this will have on your excess.We apologise for the frustration that this experience has caused. RegardsOUTsurance