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Carika C

1 reviews | Active since Feb 2026

24 Apr 2026, 17:51

Exceptional Service Beyond Expectations

I recently had an insurance claim with OUTsurance, and the service I received was truly outstanding. Aquilla Ncube assisted me throughout the entire process, and her speed, efficiency, and overall professionalism exceeded all of my expectations. She kept me informed every step of the way, handled everything promptly, and made what could have been a stressful experience smooth and hassle-free.

It is rare to receive service of this standard, and her dedication reflects exceptionally well on OUTsurance as a whole. Based on my experience, I would highly recommend OUTsurance to anyone looking for reliable insurance backed by excellent customer service.

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Replies (1)
OUTsurance
OUTsurance's reply24 Apr 2026, 18:32
Official
Hi Carika

We appreciate your comprehensive feedback and especially for your kind mention of  Aquilla ’s sterling service after a very disappointing service encounter. Based on what you describe, I want to emphasize our commitment to service which includes acting professionally at all times. You therefore have our apologies as well as appreciation.  Aquillas will relish this compliment, thanks so much.

Regards 
The OUTsurance Team