Exceptional Service and Outstanding Human Care from Outsurance Operator

Dear Outsurance Team,

I would like to take a moment to give the highest possible praise to one of your operators, Rilesh Naidoo- who assisted me during what was one of the most frightening moments I have ever experienced.

I was alone, stuck on the highway in Tokai, in the middle of nowhere, completely panicked and overwhelmed.

As a woman on my own, my fear levels were extremely high and Rilesh Naidoo remained calm, professional, and deeply reassuring. Even when my phone cut off he called me back. When I couldn’t explain my location due to panic, he calmly guided me, provided a WhatsApp number, and asked me to send my location when possible. When the phone died again, he still called me back and reassured me that help was on the way. His ability to keep me calm, focused, and safe during such a vulnerable moment was nothing short of extraordinary.

He didn’t just do his job — he showed genuine care, patience, and humanity. His tone, reassurance, and professionalism helped me regain control when I was completely out of my mind with fear. If tipping were possible, I would have tipped him without hesitation — he deserves a million stars.

Rilesh Naidoo represented Outsurance at the highest possible standard. Because of him, I felt protected, supported, and truly insured — not just on paper, but as a person. This experience has reinforced my belief that Outsurance is a company that genuinely cares about its clients.

Please ensure that Rilesh Naidoo is acknowledged and recognised for the incredible service he delivered. He made a terrifying situation manageable and safe, and I will never forget the role he played today.

With sincere gratitude, Esther