Exceptional client service

My dad passed away on 26 August. The day before I contacted Outsurance to assist my mom with logging an accident which happened a week before (my dad's death was not related to the accident) and Yolandi Hoeksma assisted me.

I am not a client myself but she allowed me to help my mom to get it logged and I explained that my dad is very sick so we can't take the car in to the panel beaters soon. She explained the options so well and placed our call on hold untill my mom is now ready to go ahead with teh claim.

Yolandi has been extremely patient by answering gizillion questions via email once we finally got all our other things sorted after my dad's passing. She was also prompt in her response and always helpfull.

I am so grately for her patience and great service. We now finally have the ball on the roll to get the car fixed.