EXCELLENT SERVICE from OUTSURANCE !!!

I was recently the victim of car theft. My much loved one year old bakkie was ****** from what I considered to be a safe parking space right next to my place of employment. My heart sank as I looked at the space where I know I had parked my bakkie several hours earlier that Thursday morning, and I felt a sick helpless feeling when I realised that my bakkie had indeed been ******. I reported the theft at the local SAP in Pretoria North were a very friendly, capable and sympathetic officer assist me. I received a case number and confirmation that the vehicle had been placed on the SAP watch list an hour later via SMS. Once I had the case number I was able to contact the OUTSURANCE call center to report the theft and begin the claim process. The gentleman who helped me (Kuben Naidoo) was very friendly, efficient and indicated that an assessor would be assigned to my case within 24 hours. The following day (Friday) I received an SMS from Pieter Erwee informing me that he was an assessor working for OUTSURANCE and that my claim had been allocated to him, followed by another SMS indicating that he would be able to meet with me on Tuesday afternoon. I confirmed the arrangement, and also that I would appreciate it if we could meet at my place of work. Pieter indicated that this was in order and asked that I provide certain documents, and all keys in my possession as this was necessary to validate ownership. On Tuesday Pieter arrived exactly on time which was much appreciated as I had limited time to meet with him. During the interview which was recorded and very efficiently and professionally conducted, Pieter led me through the process of validating my claim, obtaining corroborating evidence and additional information, made copies of the documents he had requested and took possession of the keys. After the interview I took Pieter to the parking space where my bakkie had been parked when it was ****** and he took several photographs. Before he left he mentioned that the claim assessment process could take several days to finalise. The entire interview had taken no more than an hour. About two hours later Pieter phoned me back to let me know that Outsurance would indeed be settling my claim for the full amount of the value of the vehicle, plus specified extras, and as the vehicle was financed, payment would be made directly to the bank concerned. WOW... I was delighted and can report that the OUTSURANCE payment was indeed reflected in the finance bank account four days later, which means that it only took seven working days from the lodging of my claim (on the day the vehicle was ******) to the payment being reflected in the financing banks account. Now that is what I call splendid service. The biggest worry that one has in these situations, once one has worked through the outrage and anger of realising your precious vehicle has been ****** and the loss that that means, is that one is left with a considerable debt which needs to be serviced for an asset you no longer have. You can imagine my immense relief that OUTSURANCE has indeed stood by their promise and commitment, and settled my debt with the financing bank accordingly. Thank You OUTSURANCE and thank you Pieter Erwee for your efficient, friendly and professional service. Now I have mentioned my experience to several of my friends, some of whom have placed their trust in other more expensive insurers to insure their assets (there is a perception that by paying a more expensive premium one may possibly expect better, more efficient service and/or more assurance of prompt payment of claims - I have no idea if this is true or not). Some of these friends in fact work for these other insurers and were somewhat doubtful of my chances of a decent settlement let alone one settled so swiftly. Well my friends are all truly amazed and impressed (and even a little jealous) with the splendid service that I received from OUTSURANCE. I am no expert, but I do know that I chose OUTSURANCE because they are a reputable insurer who offered me an affordable and reasonably priced premium for the insurance that I required at the time, and also, having recently been in a situation where I needed to make a substantial claim OUTSURANCE treated me with respect and dignity and settled my claim swiftly and completely. What greater proof of excellent service from an insurer does one need? Consequently, I strongly encourage anyone who needs to ensure their precious assets to look no further than OUTSURANCE.