Excellent Service from Monica

I would like to comment about the exceptional service I received from Monica. I had a flat tyre that needed to be changed. Upon calling outsurance Monica informed me that they found a service provider, however he was 40 min away. I honestly did not mind the waiting as long as my tyre was going to be changed. She checked on me and also once service was completed ensured that I was happy with it. Last week she then sent me a gift to apologize for the wait and that she was hoping it would make my day. Well, it definitely did! :) Thank you so much Monica for your kindness and going over and above what you were required to do