NS
Natalie S

1 reviews | Active since Jan 2025

08 Jan 2025, 10:39

Excellent service

Excellent service. Submitting a claim was quick and easy, and I got a call back from the claims advisor, Palesa Lejwane, within minutes saying that I would get a full refund for my dog's vet bill, I'd just have to pay the fixed excess. I was refunded within a day or two. 4 stars instead of 5 because the fixed excess is not ideal for small claims.

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Replies (1)
OUTsurance
OUTsurance's reply08 Jan 2025, 10:48
Official
Hello Natalie,

Thank you for leaving us a wonderful review on our claims processes.

Accolades to Palesa for assisting you with your claim.

Regards,
The OUTsurance Team