Excellent Service

Exception service from Outsurance. Well trained, professional, friendly and extremely competent managers and staff. I submitted a claim for my dog on Saturday morning. Not being 100% sure of some of the information, I phoned Outsurance. The claim form was quickly completedby the agent. I received an email within minutes, responded to email with all requested documents. This morning, Monday, a phone call from outsurance to advise that the claim had been processed and to confirm my banking details. Due to the fact my dog has to have follow up checks, the claim is not closed in case any additional costs arise. All businesses, not just insurance companies, should take a leaf out of outsurance book and follow Outsurance's lead on how to treat customers/clients.