SE
Sanet E

1 reviews | Active since Jul 2014

16 Jan 2017, 13:45

EXCELLENT SERVICE

<p>On 23 November 2016, I was in a motor vehicle accident, which was not my fault. I was in shock and could not even exit my vehicle from the driver's side because of the sever damage to my vehicle (It was written off). The driver from the other vehicle was hostile and not cooperative. Fortunately BROOKLYN TOWING (PTY) LTD appeared on the scene almost immediately and the husband and wife team assisted me tremendously. The gentleman handled the other party and got all the neccessary information from him, while the lady took pictures from the scene, license disks, number plates, etc. , she let me call my husband from her phone and she also immediately called OUTSURANCE and spoke with SAKHILE NDLALANE who took down all the details, and he also spoke with me and made sure if I was all right, confirmed the information and gave Brooklyn towing permission to remove the vehicle form the scene.</p> <p>Ms. ANNEKE VISSER from OUTSURANCE LEGAL - LEGAL RECOVERIES was tasked with the recovery of my co-payment from the other party. In the light of the fact that the other party went out of his way to give us false information and also denied that he had insurance, she was able to recover our co-payment from his insurance company in a record time of less than two months.</p> <p>The only pity is that we lost our no-claim bonus in the process though no fault of ours!</p> <p> </p>

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Replies (1)
OUTsurance
OUTsurance's reply16 Jan 2017, 15:03
Official

We are grateful to you for letting us know our staff and service provided assisted you in such an awesome manner.

Many thanks for the compliment, we will relay your message to all involved.

Regards, Sarah