Excellent Response to Complaint

I submitted a house contents claim, and at first there was some delay due to personnel going on leave, which was originally a bit frustrating. i was then redirected to Fay Khan to handle my claim, which proved much better and satisfying than before. Unfortunately, a member of my houshold was not aware of my discussions with Fay over the phone, and he posted some negative comments about the service we received. This was unfortunate, because the service was actually good, and i did not know he was posting the negative comments.<br> <br> I want to commend Fay on her extraordinary commitment and service at work. She impressed me as someone who understands the importance of doing her work properly and investigating every case thoroughly. She was also willing to come do the assessment on a Saturday afternoon and even proceed with claim processing over the Easter weekend. Furthermore, once the abovementioned complaint was made, Fay was able to process my claim and have it paid out within 24 hours. This is amazing and makes me a happy Outsurance customer. I wish to thank Fay for her service, doing more than was needed, responding quickly to issues, and staying friendly and positive all the time!