RF
Roland F

1 reviews | Active since Apr 2010

31 Dec 2025, 20:38

Excellent customer service - OUTsurance Claims

My vehicle's smart key was water damaged. From the very first interaction with Ms Kamo Teane to the finalization of the claim, I had a heavenly experience - Kamo was professional, responsive and genuinely helpful providing a step by step process to initiate and finalize my claim. Her communication was clear, concise and I genuinely felt that she understood my needs and made every effort to prioritize my claim so that I could get a new key as soon as possible. Kamo provided excellent customer service which was efficient, friendly and reliable - all her promises to keep me updated regarding the processing of my claim was well within the the promised time frames. It is refreshing to deal with a company like OUTSurance that delivers exactly what they promise me. I am so glad that I switched from the FNB platinum policy to OUTsurance. In all my 60 odd years, never have I ever experienced such wonderful customer service like that provided by OUTsurance. It is reassuring to know that we are dealing with a company that truly cares about its clients. I have insisted that my children all switch their short term insurance to OUTsurance and I highly recommend them to anyone looking for trustworthy and hassle-free insurance. THANK YOU Kamo and OUTsurance. Roland

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Replies (1)
OUTsurance
OUTsurance's reply01 Jan 2026, 17:46
Official
Hi Roland 

Kudos to Kamo for flying the awesome service flag high. A warm welcome to the OUTsurance family. We appreciate your business.

Regards 
The OUTsurance Team