Excellent Call Centre Experience

For the first time in a very long time in this country, I received outstanding service from a Call Centre. I called about renegotiating my premium rate as it was becoming too expensive for me. Juan Engelbrecht was the consultant I dealt with, and I can say the following on my experience:<br> <br> 1) He had been briefed by the previous consultant who put me through to the rerate section, so no need to go through my whole story again! That's great!<br> <br> 2) He was friendly, efficient and fast. He relooked my policy and risk profile quickly and provided me with an alternative rate that was R60 less than I was currenly paying, and about R150 less than me new increased rate was going to be. In addition, my excess was significantly reduced, including window glass excess which was also significantly decreased.<br> <br> As it it 1 April, I wondered if it was an April Fools joke! :) <br> <br> Sufficed to say, I am one happy customer and so impressed with the excellent service in general with your Call Centre.<br> <br> Thank you Outsurance.