BS
Blackie S

1 reviews | Active since Jan 2017

25 Nov 2025, 09:32

Excellence Service

OUTsurance The Public officer Case number: *** Polisi number OT ***0

On a dark stormy night at about 9 p.m. I was driving home after a long day’s work in Gaborone. While the thunder and lightning struck around me, I noticed that my vehicle was slowly losing power, and that the electrical system acted strangely with dashboard lights were flashing on and off at random. I managed to exit the N4 freeway safely when all systems shut down completely. I was stuck in the dark with absolutely no electrical or mechanical functions. The surroundings were intimidating and as a senior citizen I was beginning to fear for my personal safety as I was hardly able to defend myself against any attempted hijacks or *******. First thing that came to mind was the OUTsurance policy in my vehicle. I was blessed that a lady Avril Hoskins took my call and she was super friendly, compassionate and efficient. Within minutes she registered a claim and dispatched a low bed recovery vehicle who arrived within reasonable time and loaded my disabled vehicle. The driver delivered me and my vehicle safely to my front door at around midnight and the nightmare ended for me.

Conclusion: I will promote OUTsurance and their appointed contractors with confidence, praise and joy. It is only when a person experiences such an extreme emergency at a high risk, dark junction and vehicle that you really understand the value of OUTsurance and.

Yours Faithfully Johannes Vincent Swart ***

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Replies (1)
OUTsurance
OUTsurance's reply25 Nov 2025, 09:51
Official
Good day Blackie,

Avril is your hero and we fully understand why. her service ethics make us super proud of her! This compliment is most encouraging, and we know it will mean the world to her!

We are thrilled to hear that your claims process was handled so efficiently

Kind Regards,
The OUTsurance Team.