Excellence in Service

<p>I had a problem with email communication with Outsurance. I had filled in a form on their website to change details on my Car insurance policy . A week later I phoned as nothing had happened or changed. </p> <p>I was rather disgruntled that all the details changes had to be scratched out and conveyed verbaly.</p> <p>After speaking to the call centre I was put onto a Olga Mafa . </p> <p>As I have four cars on the policy with three address changes two reregistrations ect which I now had to scratch around and find the details I was getting a bit angry.</p> <p>Olga calmed me down sorted out the details , did all the changes in a very professional and efficient manner.</p> <p>I would like to thank and commend her on her pleasant and efficient service.</p> <p> </p> <p>John Mc Caffery </p> <p> </p>