Everyone gets flowers

It’s a Sunday in South Africa and a pretty chilly Cape Town day. A warm bath is on the cards. You put the tap on and realize that the geyser is not playing your game and is being as cold as a scorned ex *****.

On a Sunday, the day of rest, the day when no one works. Why do these things always happen after hours? Most days of the week it’s hard enough getting a response from a company but Sunday?! I try text and call a few “24” hour electricians, no response. They and I live in a different world of clocks. Hmm what now. I decided to look on my OUTsurance app on the off chance and may I say off chance they could maybe assist. It is Sunday after all.

I pressed one button, ONE button just like that an incredible thing happened. Within 10 seconds my phone rang, on the other end was a person a real live person, not a computer, I wasn’t number 300 in the queue. I was up there,I was number one, number ONE, they were talking to me, in 10 seconds. A lovely person by the name of Larmiy was there, a real person what the actual.

“Good day thank you for calling OUTsurance”, firstly they thanked me for calling, thanking me? I go along with it as customer service these days can leave you quite wanting, like the chocolate log bar or honey smacks bowl you still crave, but have been discontinued.

I sit back and explain that my geyser is not working and as such we have no hot water. Then they apologize. Seriously someone on the other end of the phone actually cares that I have no hot water. There must be a trick, so I play along. I ask them if they can help, “Yes for sure” Still feeling surreal I ask, “What will it cost me?” “Nothing you have 2 free annual emergency services available to you , including electrical, plumbing and a locksmith to name a few”. Now I’m thinking this must be a joke. Then I ask “will this affect my no claim bonus?” “Absolutely not” they say.

I shiver in anticipation and excitement. Am I actually a South African on a Sunday, receiving customer service from a real life and very friendly person.

Pinch.

Within two minutes I receive a call that help is on the way. I can’t help singing in my head “ Here I come to save the day” as I picture Mighty Mouse swooping in, a vision from many years ago.

It’s hard to surrender and believe that help is actually on its way as these days, customer representatives hardly make you feel like your airtime is worth spending. And mostly when customer representatives have had enough of what you have to say they Conveniently hang up or lose signal. You know the type, like when you are told the system is down or it’s a bad signal , “I’ll call you back” it’s most always a sign that you are being dumped by the person on the other end of the line.

I was so deep in thought about this extraordinary service that time passed by quickly and before I knew it, there was Rodney. Rodney attended to my geyser and solved the problem.

10 minutes later the phone rang “ Good day” we are just calling to see if you have been attended to and your problem had been resolved”?

Shut the front-door!

Yes i say in amazement. “Thanks so much” again I am being thanked, when all I want to do is send flowers to everyone to thank them. At this point I want to send everyone flowers. You get a flower, you get a flower, everyone gets a flower. Everyone at OUTsurance gets a flower.

As I lay in my hot bath I felt a warm fuzzy feeling and I am seriously appreciative and amazed that customer service of this level still exists, this is not the first time I have received exceptional service from OUTsurance. They go the extra mile and are certainly living to what they say that they are designed to make my life easier.

I would highly recommend signing up with OUTsurance today to make YOUR life easier. OUTsurance