Every Time There Is Something

I had a claim with lighting damage in April.You supplier Panaservice then first over qouted the items that needed replacement by R4,000 and decided to replace the pc board in my tv and not the tv itself.I excepted this (The repair,I did not except there pricing on the replacement items) but now I have two lines down my tv.The supplier then came in on the 2nd and concluded that it was a faulty screen and that the board worked previously,I was not inforemd of this report at all.This was done without even doing a single test and by just looking at the tv.Also to say that it did work is a horrible argument.Samsung themselves told me it is most likely the board, but could be a loose connection.Connections your supplier worked on and in anyway who is to say that the issue does not stem from the original lighting damage as the original repair still has to be under warranty in any case.The call centre was also no help putting the responsibility on me to prove my case.If I ever have another claim these people will not set foot in my house again.I trust what Samsubg says allot more than these ****** that make decisions without even seeing or testing a device and overcharge the insurance.