Even after canceling

<p>I contacted outsurance for a vehicle quote on the 9th of December after being a client for a few years now. Firstly the person helping me virtually got everything I said wrong forcing me to phone again to correct most of my detail. The following morning at 8 am I contacted them to cancel my policy. The cancel desk asked me if they could really evaluate my policy again and I confirmed but informed them that the pro rata debit order be cancelled until I was happy with the outcome with the sales person confirmed that it would be the case. After recalling me with a secondary offer I canceled the policy. Yet they deducted the full prorata amount for the month on the 11th. </p>