1 reviews | Active since Feb 2021
essential cover is a ****!!!
I took out something called essential cover as soon as I paid off my car. Told the agent that I’m not a new driver who will just claim for a bumper or windscreen. I need an insurance that will cover me in the event of THEFT, BEYOND REPAIR/WRITTEN OFF CAR. I specifically said this!!
So with this cover, if you get an accident, they pay out something like 30% of the value of the car for you to fix (I was never gonna claim to fix anyways, didn’t care) my amount was at a maximum of 35K.
Guess what, if your car is written off or is involved in an accident beyond repair, they will only pay you 35K!! They don’t tell you this on the policy, I’m just making you aware now. Call them and ask if you don’t believe it. As for me, I found out when a sales agent wanted to give me comprehensive cover.
To add salt to injury, I asked them to give me the recording of when I took this cover because I specifically said what I want. It’s been 3 weeks, I do not have the recording even now because they know they’re wrong and they owe me all my premiums back because I was ****med basically.
I really loved OUTsurance hey, I recommend it always and this is the thanks I get. Insurance is a big **** nje, from small companies to the conglomerates.
Further to our private response, we can confirm that our sales manager, Anas, contacted you to address your concerns.
At sales stage we discuss the essential cover in detail. Essential cover is a basic cover which is designed and priced specifically for older vehicles. Essential covers you up to a max of 40% of the sum insured for accidental damage and comprehensive covers you for the full sum insured. Theft/hijack, essential and comprehensive covers you for the full sum insured. 3rd party, essential covers you up to R1 million and comprehensive covers you up to R5 million.
The delay in providing you with feedback is unacceptable. We will address the lapse in service accordingly.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that our sales manager, Anas, contacted you to address your concerns.
At sales stage we discuss the essential cover in detail. Essential cover is a basic cover which is designed and priced specifically for older vehicles. Essential covers you up to a max of 40% of the sum insured for accidental damage and comprehensive covers you for the full sum insured. Theft/hijack, essential and comprehensive covers you for the full sum insured. 3rd party, essential covers you up to R1 million and comprehensive covers you up to R5 million.
The delay in providing you with feedback is unacceptable. We will address the lapse in service accordingly.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
