Epic Fail - Car Rental disaster

<p>I have been a loyal OUTsurance customer for over 15 years ago and, a few years ago, decided to add a car rental option to my policy. It costs extra but would be well worth it I thought.</p> <p> </p> <p>After having an accident yesterday which rendered my car undriveable, I duly contacted OUTsurance to arrange for my car hire. Firstly I was advised that it takes 24 hours to arrange. 24 hours? I've hired a vehicle in 15 minutes! Be that as it may, I was promised that the vehicle would be delivered to my work by 2pm today. At 2.45 when the car still had not been delivered, I got worried. I made several phone calls to OUTsurance with little joy - I was promised feedback but didn't get it. Eventually the car rental company phoned to say they had no car for me today!!!! What? Why am I paying for this service if OUTsurance can't even arrange it in 24 hours?</p> <p>After holding on for about 15 minutes for a manager, I eventually got "an explanation". What I need is a solution, not an explanation. Disgusted with this lack of service!</p> <p> </p>