Enough is Enough Outsurance

After being with Outsurance for more than 10 years i have finally decided to hang up my flag for them. I have never had such agonisingly painful service in all my years. My vehicle was in an accident in April 2023, which was no fault of mine. Other party said they had insurance and then didnt want to pay. I asked Outsurance to manage my claim and they said they would deal with the recovery as well. Booked my H1 van in on 1 June and only the panel beaters give feedback of in progress. Outsurance seems to have taken a back seat, no persons seems to know whats happening with the recovery of my claim from the third party and I am expected to pay my excess despite this poor service. Tonight i have sent my fourth email for feedback, sad but true, my husband and I are on a roller coaster from one person to the next. No problem at all, i will collect my van and remove all 4 ( four) vehicles from cover with Outsurance. I hope the loss of my premiums of over R2500pm is as painful to u as me waiting for feedback on the recovery of my claim and my impending payment to the repair centre.