Enough is enough!

In 2019 I submitted a claim for a burglary and theft of some household goods to my then insurer Outsurance. I was then subjected to intense interrogations and house searches for over a week by two burly investigators who me accused of staging the burglary and attempting to de***** their company. Out of frustration and anger I requested them to either stop harassing me and rather report the matter to the police failing which I would do so. They stopped coming and after calling the company to complain I was duly informed that my claim was turned down and that my policy had been canceled.

Fast forward to around 2012, FNB with whom I had a bond account offered to arrange an insurance for my property and I agreed. The insurer was Outsurance (OT***) , no questions asked. The relationship was great with all my claims handled and paid with high efficiency, until...

This morning I called Outsurance to request for the cancelation of the policy citing their excessive excess payment (R2700 per claim) as the reason. After the usual good natured banter aimed at finding the reasons for leaving and trying to convince me to stay on Ms Faith Khumalo asked me to allow her to consult with her manager and revert back to me in 10 minutes. She called after 10 minutes and in a less friendly tone informed me that she had discovered that Outsurance had previously canceled my policy and because I had not informed my other insurers of this she was obligated to inform them and this would spell trouble for me. She then informed me that if I chose to stay on she wouldn't inform the other insurers about my intentional withholding of material information. I exploded with anger and informed her that I had challenged Outsurance to report the alleged ***** to the police as I knew I they had no grounds or evidence to make such accusation. I dared her to report the matter to other insurers and that I would defend myself. I feel that having been unfairly treated by Outsurance by subjecting me to ******** searches, interrogations and insults culminating in my claim being unfairly declined then (2019) and now trying to ********* me into not canceling my policy with them I had had enough of being a victim of their ********* and ************ treatment.