LH
Louis H
1 reviews | Active since May 2020
28 Aug 2020, 11:29
Empty Promises Outsurance
I want to tell the people out there not to trust them with their marketing of "If we cannot improve on your Insurance premium they will pay you R500 or R1500" They could not match my existing premium and I followed up with them on 3 occasions, still not a peep> be warned.
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
28 Aug 2020, 14:46Hi Louis
The lack of proper feedback as well as assistance in this regard is truly worrying and we completely understand how the experience has made you feel.
We genuinely pay clients whose premiums we could not beat on a like-for-like basis and very sorry we did not complete the process with you. Your complaint has been escalated to our Quote Promotions Supervisor for urgent attention. She will call to address your concerns and assist accordingly with resolve.
Regards
OUTsurance
The lack of proper feedback as well as assistance in this regard is truly worrying and we completely understand how the experience has made you feel.
We genuinely pay clients whose premiums we could not beat on a like-for-like basis and very sorry we did not complete the process with you. Your complaint has been escalated to our Quote Promotions Supervisor for urgent attention. She will call to address your concerns and assist accordingly with resolve.
Regards
OUTsurance
Best regards,
OUTsurance's reply28 Aug 2020, 14:46
Official
Hi Louis
The lack of proper feedback as well as assistance in this regard is truly worrying and we completely understand how the experience has made you feel.
We genuinely pay clients whose premiums we could not beat on a like-for-like basis and very sorry we did not complete the process with you. Your complaint has been escalated to our Quote Promotions Supervisor for urgent attention. She will call to address your concerns and assist accordingly with resolve.
Regards
OUTsurance
The lack of proper feedback as well as assistance in this regard is truly worrying and we completely understand how the experience has made you feel.
We genuinely pay clients whose premiums we could not beat on a like-for-like basis and very sorry we did not complete the process with you. Your complaint has been escalated to our Quote Promotions Supervisor for urgent attention. She will call to address your concerns and assist accordingly with resolve.
Regards
OUTsurance
Best regards,
OUTsurance's replyOfficial
07 Sept 2020, 13:45Good day Louis,
We can assure you we have paid out millions in the quote promotion. The lack of feedback and not concluding the process with you is worrying and we do apologise about that.
Lethabo from our quote promotion team has been in contact with you. She advised you what documents we require and once you have sent the email, Lethabo will finalise the process.
Regards,
OUTsurance
We can assure you we have paid out millions in the quote promotion. The lack of feedback and not concluding the process with you is worrying and we do apologise about that.
Lethabo from our quote promotion team has been in contact with you. She advised you what documents we require and once you have sent the email, Lethabo will finalise the process.
Regards,
OUTsurance
Best regards,
OUTsurance's reply07 Sept 2020, 13:45
Official
Good day Louis,
We can assure you we have paid out millions in the quote promotion. The lack of feedback and not concluding the process with you is worrying and we do apologise about that.
Lethabo from our quote promotion team has been in contact with you. She advised you what documents we require and once you have sent the email, Lethabo will finalise the process.
Regards,
OUTsurance
We can assure you we have paid out millions in the quote promotion. The lack of feedback and not concluding the process with you is worrying and we do apologise about that.
Lethabo from our quote promotion team has been in contact with you. She advised you what documents we require and once you have sent the email, Lethabo will finalise the process.
Regards,
OUTsurance
Best regards,