VE
Victor E
1 reviews | Active since Oct 2014
14 Jun 2024, 03:24
Empty promises
After remaining loyal and claim free for more than 24 years, I had to have a claim for a burst geyser in 2022, I am now faced with another ridiculously exorbitant premium increase of 48%
I have spent almost an hour discussing with a ‘friendly’ consultant who PROMISED that I will get a callback after 48 hours - still no response almost 10 days later.
The increased premium was still deducted though…
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OUTsurance's replyOfficial
14 Jun 2024, 08:36Good day Victor,
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Very concerned that we failed to call you back as agreed. We have requested a client services manager to call you.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Very concerned that we failed to call you back as agreed. We have requested a client services manager to call you.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
OUTsurance's reply14 Jun 2024, 08:36
Official
Good day Victor,
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Very concerned that we failed to call you back as agreed. We have requested a client services manager to call you.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Very concerned that we failed to call you back as agreed. We have requested a client services manager to call you.
We do apologise for the delay in service.
Regards,
The OUTsurance Team