Empty Promises and losy service

Very disappointed with lack of commitment and not following up by Outsurance. I Contacted Outsurance on Wednesday 13/03/2018 at 14:30 on behalf of my elderly Brother in Law after convincing him that he could get a better insurance deal for Household as well as a new Vehicle he had purchased and was collecting on Thursday 15/03/2018 Outsurance call Center called me at 14: 42 and we requested that an Afrikaans person call us back as my Brother in Law has some difficulty with English At approx. 15:20 Kyle from Outsurance contacted us and all detail were taken and Kyle promised to call back at 11:00 on Thursday 15/03/2108 This call never happened with the result that other arrangements had to be made for the Insurance of the Vehicle before it left the Dealer This is not the service I expected from Outsurance