Empty promises and bad customer experience

<p>I thought I’d join Outsurance and become part of the big, happy Outsurance family. Little did I know that I will be cancelling my insurance one month after I joined. They are quick to harass and call you nonstop to get everything in order to make sure the debit order goes off. But boy! If you have a problem or query, what a mission!</p> <p> </p> <p>The very first person I spoke with was Gary, what a pleasant experience! He promised me that I would not have to pay the once off joining fee of R200+. Came the first debit order date this fee was charged to my account. To date I am still waiting for someone to get back to me regarding this (probably because I’m not a client anymore so they don’t care about you). Please listen to the call so you can get your facts straight. I want this money refunded ASAP!</p> <p> </p> <p>When it came to canceling my policy I got so mad. I know it’s your job to retain and to satisfy customers, but after I’ve told you more than three times to cancel my policy and that there is nothing you can do to change my mind, please don’t keep hassling me!!! Just do as your are told.</p> <p> </p> <p>And one last thing, why is it that when you call Outsurance or when they call you the calls simply cannot be less than 10 minutes?? Such a pain.</p>