Employees need attitude training

Was looking for car insurance and the consultant Lerato Molelekoa was all bubble until I asked him to email me the documents of all these "amazing" benefits I will get with the cover. The call went from bubbly and friendly to being passively aggressive because i did not want to join on the spot, I first wanted everything in writing. I was really shocked by the aggression I received. Then the colleague, which I did not get the name of gives me a call with the same aggressive attitude. I can imagine the attitude I would get when its time to claim. No thanks Outsurance. Do more training on your staff.