JL
Julia L
1 reviews | Active since May 2021
15 Nov 2021, 11:49
Emergency claim
Useless service. They outsource people that do a half baked job. My drain is still blocked and now they want me to pay when the 2 plumbers they have sent in the passed 2 wools have done nothing to resolve. The problem persists. It’s gotten worse
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Replies (2)JL
Julia L's updateReviewer Update
15 Nov 2021, 17:00*** That’s the claim number
JL
Julia L's update15 Nov 2021, 17:00
Reviewer Update
*** That’s the claim number
OUTsurance's replyOfficial
16 Nov 2021, 15:08Hello Julia
Further to our private reply to you, thank you for providing us with the claim number.
Bridget contacted you as well as our service provider, who agreed to return to your home this afternoon.
We are so sorry for the extreme discomfort you are living in at the moment and thank you for bringing the matter to our attention. We will monitor progress and be in contact with you again.
Regards
OUTsurance
Further to our private reply to you, thank you for providing us with the claim number.
Bridget contacted you as well as our service provider, who agreed to return to your home this afternoon.
We are so sorry for the extreme discomfort you are living in at the moment and thank you for bringing the matter to our attention. We will monitor progress and be in contact with you again.
Regards
OUTsurance
OUTsurance's reply16 Nov 2021, 15:08
Official
Hello Julia
Further to our private reply to you, thank you for providing us with the claim number.
Bridget contacted you as well as our service provider, who agreed to return to your home this afternoon.
We are so sorry for the extreme discomfort you are living in at the moment and thank you for bringing the matter to our attention. We will monitor progress and be in contact with you again.
Regards
OUTsurance
Further to our private reply to you, thank you for providing us with the claim number.
Bridget contacted you as well as our service provider, who agreed to return to your home this afternoon.
We are so sorry for the extreme discomfort you are living in at the moment and thank you for bringing the matter to our attention. We will monitor progress and be in contact with you again.
Regards
OUTsurance