CT
Cara T
1 reviews | Active since Nov 2013
10 Sept 2019, 09:35
Emergency Assist
My 29 year old daughter had and experience on Friday where she called Outsurance for Emergency Assist. It took approximately two and a half hours for the tow truck to arrive. After waiting for approximately two hours she had to call her boyfriend to come to her aid, as at this time it started getting dark. He arrived to her before the tow truck. I am extremely disappointed and upset with the fact that she had to wait so long for assistance.
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Replies (2)CT
Cara T's updateReviewer Update
10 Sept 2019, 16:59Good afternoon,
Thank you for your response.
Please do not contact my daughter, I am her Mother and are extremely upset about the whole incident. I am also the person who committedly pay the car insurance every month. I look forward to hearing back from you. Please call me on ***.
A very concern and unhappy client.
Cara Thomas
Thank you for your response.
Please do not contact my daughter, I am her Mother and are extremely upset about the whole incident. I am also the person who committedly pay the car insurance every month. I look forward to hearing back from you. Please call me on ***.
A very concern and unhappy client.
Cara Thomas
CT
Cara T's update10 Sept 2019, 16:59
Reviewer Update
Good afternoon,
Thank you for your response.
Please do not contact my daughter, I am her Mother and are extremely upset about the whole incident. I am also the person who committedly pay the car insurance every month. I look forward to hearing back from you. Please call me on ***.
A very concern and unhappy client.
Cara Thomas
Thank you for your response.
Please do not contact my daughter, I am her Mother and are extremely upset about the whole incident. I am also the person who committedly pay the car insurance every month. I look forward to hearing back from you. Please call me on ***.
A very concern and unhappy client.
Cara Thomas
OUTsurance's replyOfficial
12 Sept 2019, 14:17Good day Cara,
This was the last thing we wished for your daughter to experience. We set the bar high when it comes to service delivery and we expect the same from our service providers.
We have contacted you to apologise for the poor service experience and to provide timelines as well as proper feedback regarding the delay. We have discussed the recourse with you.
Regards,
OUTsurance
This was the last thing we wished for your daughter to experience. We set the bar high when it comes to service delivery and we expect the same from our service providers.
We have contacted you to apologise for the poor service experience and to provide timelines as well as proper feedback regarding the delay. We have discussed the recourse with you.
Regards,
OUTsurance
OUTsurance's reply12 Sept 2019, 14:17
Official
Good day Cara,
This was the last thing we wished for your daughter to experience. We set the bar high when it comes to service delivery and we expect the same from our service providers.
We have contacted you to apologise for the poor service experience and to provide timelines as well as proper feedback regarding the delay. We have discussed the recourse with you.
Regards,
OUTsurance
This was the last thing we wished for your daughter to experience. We set the bar high when it comes to service delivery and we expect the same from our service providers.
We have contacted you to apologise for the poor service experience and to provide timelines as well as proper feedback regarding the delay. We have discussed the recourse with you.
Regards,
OUTsurance