"Emails are great, but nothing beats talking to a friendly advisor who has the answers to all your insurance needs".

I can't believe that in the tech age that we find ourselves in, and the limited time anyone has during their work day, Outsurance would rather have you phone them to update details than to just email them so that you have a record of a request that you have updated your details.

All i want to do is change/update my email address. I have mailed Outsurance telling them this, and received a "Emails are great, but nothing beats talking to a friendly advisor who has the answers to all your insurance needs".

So efficiency is not the name of the game. I must sit on a call and wait for an advisor to become available.

Please update my email address as per the email request sent earlier.

Kindly note, I live abroad and therefore emails are more effective than a phone call.

Please DO NOT CALL ME - my old cell number doesn't work. EMAIL me (imagine that!!!!).

new email address (to be updated on your side): ***********