ELIAS WASTE REMOVAL TREE FELLING CONTRACTOR

I still find it too hard to believe that ELIAS WASTE REMOVAL TREE FELLING is a professional contractor as it was insisted by Outsurance Consultant (Gerald Phoshoko) and I find it very strange that a big company like Outsurance would have such a contractor that is the total opposite of what they advertise. I am no professional tree feller, but I know given a job to cut four big trees (photos available). I would bring proper materials and equipment to do the job. On Tuesday, 19th October 2021 the contractor said he did not have transport to come and do the job. I sent the contractor the videos and pictures of the trees he was to cut. On Friday, 22nd October 2021 he came unprepared. Elias arrived on site with a very small petrol chain saw and two people (they were three in total). Two were seated in the car and one was cutting one tree with the chain saw they brought. When asked why are the other two not working, Elias responded by saying they are working at a slow pace on purpose because they want the insurance to pay them more money. I couldn’t believe my ears, after the hour was over, not even a fraction of work was done, he was requested to leave and not come back. The branches of trees that they managed to cut were left at the gate blocking my entrance, I am still shocked by the service the contractor provided at my house, worse by my insurer whom I have been with since 2001. I lodge a complaint with Outsurance on the 26th of October 2021 but have not receive a response to date.