Efficient out and about claims process

Was ****** recently and had my cellphone ****** at knife point. I was dismayed on checking my policy to find that I had omitted to update my out and about details when I purchased a new cellphone some 14 months ago. I logged an online claim and explained the issue to the agent who called backed promptly. Five days later I received a replacement phone. Had a poor experience with Outsurance some years ago and posted about it, now a great experience so I am happy to post about it.