SM
Samkele M
1 reviews | Active since Jun 2021
07 Mar 2024, 12:01
******
The company made me wait for full 2 weeks for a business car and the assessor forcefully took my phone check whatever he was checking. They said my vihicle has been on an accident before the claim with the pictures they took after the effect.
Helpful (0)
Replies (2)0
Replies (2)SM
Samkele M's updateReviewer Update
07 Mar 2024, 12:30I have been with the company for years and I never waited this long and went through such. I have even been referring my clients who pass their license to you guys and other driving schools, but the experience I had this time around made me request my vihicle back and fix it myself. As I’m loosing so much with my vihicle being with you for 2 weeks without a resolution.
SM
Samkele M's update07 Mar 2024, 12:30
Reviewer Update
I have been with the company for years and I never waited this long and went through such. I have even been referring my clients who pass their license to you guys and other driving schools, but the experience I had this time around made me request my vihicle back and fix it myself. As I’m loosing so much with my vihicle being with you for 2 weeks without a resolution.
OUTsurance's replyOfficial
14 Mar 2024, 11:32Hello Samkele
Following our private reply to you, we received feedback from our claims management team.
It was established that the damage occurred before you insured the vehicle with us. We have also since cancelled your policy with us and the detail was discussed with you. Your vehicle has since been returned to you.
Regards
The OUTsurance Team
Following our private reply to you, we received feedback from our claims management team.
It was established that the damage occurred before you insured the vehicle with us. We have also since cancelled your policy with us and the detail was discussed with you. Your vehicle has since been returned to you.
Regards
The OUTsurance Team
OUTsurance's reply14 Mar 2024, 11:32
Official
Hello Samkele
Following our private reply to you, we received feedback from our claims management team.
It was established that the damage occurred before you insured the vehicle with us. We have also since cancelled your policy with us and the detail was discussed with you. Your vehicle has since been returned to you.
Regards
The OUTsurance Team
Following our private reply to you, we received feedback from our claims management team.
It was established that the damage occurred before you insured the vehicle with us. We have also since cancelled your policy with us and the detail was discussed with you. Your vehicle has since been returned to you.
Regards
The OUTsurance Team