1 reviews | Active since Nov 2016

04 Nov 2016, 18:38

Dstv box office promotion

<p>So I called outsurance for an 'obligation free' quote and had to be told by the third person I spoke to that the promotion is only for car insurance. I then proceed to get a quote and they tell me I do not qualify for the free movie credits. After going back and forth they finally agree to give me the credits. Well to make a long story short I'm still waiting for the credits. It's been 3 weeks and still no box office credits. </p>

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Replies (3)
OUTsurance
OUTsurance's reply07 Nov 2016, 15:32
Official

You are not being unreasonable at all. The feedback you received was inconsistent and we finally did not conclude the matter for you as promised. You have our sincere apologies for the entire experience.

Refilwe from our promotion team contacted and assisted you with feedback. She will allocate the credits for you as soon as possible, and will contact you once she has received the link.

Regards

Dinky

's update07 Nov 2016, 15:34
Reviewer Update

Thanks for this response. Refilwe was in contact with me and I am just waiting on a response regarding the tickets. Thanks

's update01 Feb 2017, 11:12
Reviewer Update

This issua was resolved really quick. Thank you Refilwe.