drop a call

<p>On the 13th March 2017 i went online and requested a quote from Outsurance and was contacted even befor my browser closed on my phone, the sales persons name was Vanesh or somthing like that. </p> <p>With the first call of 45mins we went through all the details required and needed some more info which i did not have on me at the time. I was told that we would end the call and that i would be contacted at 7:30 which happened and i gave the consultant the last bit of info required. </p> <p>We then discussed pricing and i let the consultant that i would need to discuss it with my wife, she agreed that while i stay on the line she would go to her supervisor for a better discount. I hardly started talking to my wife and the cosultant was already back on the line asking me if i had spoken to my wife and let me know that her manager agreed to more discount. Now i dont know how big the offices are or how close she is to her manager but dam if i ask my boss for a discount for a clint believe me it takes longer ton 30seconds to get approval. I then told her that my wife and i will discuss it and if the can give me a bit of time to discuss it with my wife. </p> <p> </p> <p>The Outsurance consultant called back in 10 mins which then my wife answered the call and told the consultant that we were price hunting and searching for better priced insurance, my wife was still talking to the consultant when the call was ended not a good bye or anything just ended the call. I feel that this is very pathetic service and unprofessional from the Outsurance consultant that assisted. </p> <p> </p> <p>The sales staff at Outsurance pretoria customer call centre need to be trained that even if the offer is not taken that they should still say thank you for the enquiry and have a pleasant evening not just drop the phone call mid convesation. Pathetic service.</p> <p> </p> <p>Ref number from the enquiry sent via internet : ********** 9 </p>