Dreadful service - 5 weeks later and no feedback

My brand new Audi TT 2015 hit a pothole on 11th May. The car suffered minor suspension damage. To this day, 5 WEEKS later, Outsurance have not bothered to advise on what is happening with my car. When I initially enquired on it's status they did not even know that the appointed panel beater no longer had the car and had been sent by them to an Audi dealer. Clearly Outsurance have had no control no interest in this case since day 1.<br> <br> I threatened to change insurance companied with the Retentions Dept. if this continued and they simply put me back to the service Dept. who said they would revert in 24 hours. Well guess what, 24 hours came and went...<br> <br> The joke is that Outsurance advise you not to take the settlement direct and get the repair done yourself as they will then not be around to look after the process. Well how exactly are you looking after this process Outsurance? Despicable Service. Will be placing my details on Hippo for an alternative as Outsurance clearly don't value my business.